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Dealer verbal agreements

Asked by Felix Jones

At the end of January I bought a 2008 Mitsubishi Lancer Evo X from a dealer in Melbourne. I shook hands on the verbal agreement that prior to delivery they would repair the wheels, which had all been badly gouged by the previous owner. They did not do this, they then delivered the car with around 86,000 km on the odometer when they had advertised 83,000 km, and now a number of other faults have come to light with the car. Of most concern is a rattle in the engine around cylinder three. I advised them of the faults within the 3-month warranty period, and was initially fobbed off, and subsequently ignored. Can you advise me what the rattle might be, and how to go about taking the dealer to task?

Answered by CarsGuide

18 Jun 2012 Graham Smith

While it's past history now, you shouldn't have accepted the car when the dealer hadn't done what they'd agreed to do. That should have been fair warning that the dealer wasn't as good as his word,  and you should have walked away. And never, repeat NEVER, do verbal deals. The rattle could be pre-ignition, but you need to have a mechanic check it for you, and a specialist in Evos would be  preferable. As for the dealer, you need to persist and show that you won't go away. Also consider going to the state consumer affairs people.

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