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Toyota Aurion 2009: Claim for fault GPS?

The inbuilt GPS in my 12-month-old Toyota Presara has given me a few incorrect directions, and it doesn't name the streets, so I thought I would have the software upgraded. My dealer quoted me $600 for an upgrade, and when I complained about that saying that I could buy two new GPS for that price I was then told because I had purchased the car there that they would do it for $350 and I could keep the disk. Big deal, I said no thanks. Upgrades for well-known GPS range from $100 to $199 with a free 5-year upgrade time. The question is where can I acquire a software upgrade for the GPS in the Presara other than from Toyota?

You've raised an interesting point, one I reckon needs addressing by carmakers selling GPS systems. That is should they upgrade the system software free of charge when needed while the warranty is in place? It seems to me to be unreasonable to sell a product, that in your case is faulty in that is has given you some false directions, and not upgrade it when an upgrade becomes available. I could no find any way you might be able to update the system other than going back to the Toyota dealer, who as you say wants an arm and a leg to do it.   Based on what you have told me I reckon you could argue that the system is not fit for the purpose for which it has been sold to you, and on that basis you could make a claim against Toyota to upgrade the system for free. Your experience is one that everyone buying a factory-supplied GPS should think about, and they should ask their dealer about the carmaker's policy on upgrades before they hand over their hard-earned cash.

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