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Buying during Holden sale time

Asked by P. Barclay

Do any of your readers who purchased a Holden during the 100-hour sale feel they were ripped off? I do. I walked into my local dealer on the last day of sale to buy a Barina to replace my wife’s Daewoo Koleos. I checked the Trax out and decided to spend $8000 more, but I wasn’t willing to sign on my first sighting of this vehicle or until I organized my finances. I walked into the dealer on the following Wednesday and ordered a new white Trax only to be told that there were no white ones available, that I could only have either a red or a metallic colour. I didn't want another red car, so spent another $500 for a metallic colour. I was also told that the free servicing sale had finished. I accepted that and a week later I picked up the new car. Three days later there was a big Holden sale, in which the Trax was $1000 cheaper and had free servicing until 2020. I had a number of sessions via phone and e-mail with Holden’s customer care dept, but with no result. No consideration at all. I thought I was buying at a sale price, but I realize now that it was the normal going rate for a Trax. If the second sale had been some months later I also would have accepted it, but two weeks apart, I feel I have been conned big time.

Answered by CarsGuide

4 Dec 2015 Graham Smith

The dealer is dumb. He got a sale, but lost a customer. Had he been a little more forthcoming with you and told you about the upcoming sale and to wait he would have got his sale and probably kept you as a customer long term. Unfortunately it doesn’t seem to happen that way these days.

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