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Nissan Dualis 2011: Airbag light flashing

Asked by Kerry Clarke.

The airbag light in my Nissan Dualis is flashing. The dealer told me it would take two weeks for the part to arrive, in the meantime "drive safely because the airbags might not work!" It's now been nine weeks and there is still no resolution. Nissan's customer service centre weren't particularly helpful. All they could do is tell me the part will arrive in "December", which is extremely broad and makes me think that the part has still not even shipped. What are my options to get this issue escalated and resolved ASAP? If I did have an accident and the airbags didn't activate, would Nissan be liable?

Answered by CarsGuide

17 Nov 2010 Carsguide.com.au

The dealer’s advice to drive “carefully” is appalling. If there is a risk of the airbags not working they should have offered you a replacement car until yours if repaired. The part required is probably coming from overseas, but Nissan could airfreight it here and have it available within a day or two. That the dealer has had your car for nine weeks is, again, appalling. The best thing to do is to get on the phone to Nissan headquarters and express your disappointment with the treatment you have received. If you were unfortunate enough to have a crash you would be liable, I doubt that Nissan could be held accountable, but you would need to get legal advice on that.

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