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A dealer damaged my car

Asked by Caleb

I was recently forced to pay for a repair to a brake calliper during a recent service on my 2013 BMW 1-series. The bleed nipple was cross-threaded during a previous brake service. The dealership claimed that a previous dealership was at fault and they shouldn’t be liable for the costs, as they didn’t cause the damage. I have chased the previous dealership but they refuse to pay for the damage as they said they didn’t cause the damage.

I have also chased BMW Australia for some assistance, but they have washed their hands of the issue as well. I have obtained detailed service records to prove that the car has only been serviced by BMW, so one of the dealerships has done the damage. I have also a detailed timeline of the months of chasing up I have done.

Why did I get lumped with paying this when BMW has done the damage? I don't know what else to do, any thoughts?

Answered by CarsGuide

14 Sep 2018 Graham Smith

The damage was done by one of the dealers, not BMW itself, so you have to work out which dealer it was that did it and when it was done and then attempt to negotiate a settlement with that dealer.

If you have solid proof of who did it then perhaps take it to the consumer affairs people in NSW and ask for their help.

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