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2010 Suzuki Grand Vitara front suspension

Asked by Lisa Conklin

A year after buying my 2010 Suzuki Grand Vitara I noticed a noise coming from the front suspension, so I took it back to where I bought it from to have it checked and rectified. Although they told me that they had fixed the problem, the noise was still there. I took it back a second time, and again they told me that they had fixed it, but hadn't. Unhappy, I went to another dealer where I actually took a mechanic with me in the car so he could hear the noise himself. He told me he did, but the noise was still there the next day. I went back again and this time they told me the problem was that the strut top bearings needed replacing. It was fine for a while, but the noise soon returned. I next took my car to Pedder's Suspension where they carried out a Tech Check & Report and identified the problem. Is it worth approaching Suzuki to see if they will fix the problem, which has been an ongoing problem since I bought the vehicle new, or do you think there is no point?

Answered by CarsGuide

27 Dec 2013 Graham Smith

Even though the car is out of warranty it's certainly worth approaching Suzuki to get them to fix it, particularly if you have the paperwork showing what you have done to try and fix it. A carmakers responsibility doesn't end when his warranty runs out, they have a responsibility under law to fix defective products, and yours would seem to have been defective since new.

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