Mike O'Connor
E-mail
Q
My 2007 Turbo Diesel Prado randomly belches copious amounts of white smoke on ignition. This has been diagnosed as failing fuel injectors. Armed with this information I went to my Toyota dealer who tested it and came to the same conclusion. Both recommend injectors. So, on my behalf the dealer made a claim to fix or compensate me for the repairs, which would cost $4000. Toyota advises they will pay half the cost of the injectors, which still leaves me out of pocket $2200. Considering the vehicle has only done 100,000 km, I feel this is very poor form from Toyota. They are supposed to be very reliable vehicles, as I have found in the past. I am very frustrated and disappointed, what should I do, should I take the offer or push for full compensation?
Graham Smith
Ask Smithy
A
Take the offer. Like all components fuel-injectors wear out over time and then need replacing. By offering you part payment for repairs Toyota has in effect acknowledged the issue and are offering to compensate you for it. Remember you've had 100,000 km out of the first set.
