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New Ford Focus boot leaks water

  • By Graham Smith
  • Carsguide

Ray
E-mail

Q

Shortly after buying a new Ford Focus in mid-2011 we noticed panels were out of alignment and the front passenger door would not close properly. After two visits to the dealer this appears to have been fixed. Then recently with the rain the boot started to fill with water. When the car was returned after being repaired by the dealer we weren't happy with the quality of work done, the repairs looked like a bad bog job around the left rear hinge in the hatch. More rain and guess what, more water in the boot. If this time the car comes back and is not fixed and looking brand new what else can we do, whom else can we speak to, apart from the dealer? When can you demand a new car? What are our legal rights?

Graham Smith
Ask Smithy

A

There are no 'lemon' laws as such in Australia, so there's no measure you can use to base a claim for a replacement car. The dealer appears to be attempting to fix your problems so you really have to persist with that course of action a little longer I would suggest. If you are still not happy write directly to Ford's customer assistance people and request a review of your case and an inspection of your car by a factory representative. That way you could express your dissatisfaction directly to the company and show them the problems with your car. If that doesn't resolve your issues enlist the help of the consumer affairs department of your state government.

Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.

Comments on this story

Displaying 3 of 3 comments

  • I think all focus hatches leak. I have 2010 model and leaks during heavy rain. have had it looked at twice still the same. problem goes back 12 years or since focus was first made.  you would think someone would have a cure by now.  also the A.M radio is complete crap as well.

    Laurie Dillon of Geeveston Posted on 01 October 2012 10:33pm
  • I had a similar problem with a water leak in the boot. It appeared it was coming from the lights.  As it was a hatch, the lights are mounted quite high.  The ford dealer could not find the leak after some water leak tests.  I would only ever leak after lots of constant rain. Eventually I found and fixed it. The leak was not coming from the back lights. It was from the perspex window that is stuck on with glue, just behind the back windows.  I uses silicone to fix it, and no more hassles taking back to the dealer.

    Emilio of Sydney Posted on 03 April 2012 5:43pm
  • PROBABLY BASHED BEFORE SALE, REPAIRED THEN SOLD AS NEW. HAD A MATE YEARS AGO, SIMILIAR PROBLEM, CAR CARRIER WENT UNDER A LOW BRIDGE, TOOK TOP OFF CAR, IT WAS REPAIRED AND SOLD AS NEW. LOTS OF NEW CARS HAVE THIS TYPE OF THING HAPPEN, THEY REPAIR THEM AND YOU NEVER KNOW.

    thomo Posted on 17 March 2012 8:54am

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