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Frequently asked questions
We have established a list of the most frequently asked questions in our Carsguide help section. This may save you needing to contact us directly.
Problems with your ad
FRAUD ADVICE
It has come to our attention that scammer's have been targeting our customers via text message. Carsguide does not endorse text message as a suitable form of contact. If you have received a text message asking you to email a potential ‘buyer’ you should consider them fraud and disregard immediately. We are aware of the issue and are working on a solution. There is no risk to yourself or your account if you have responded.
- If you are receiving an the error message, ‘Incorrect access code - please try again’, when trying to access a sellers contact details it means the Ad is in the process of being removed from the website.
General enquiries
If you have any questions around:
- Fraudulent listings (Click here for more info)
- Feedback on news and stories
- Car finance query
- Website problems
- Advertising enquiries
- Mobile site problems
- Feedback
Please contact us via the enquiry form
to the right.
We aim to respond to all enquiries within one business day.
Business hours: Mon - Fri: 8:30am - 5:30pm AEST
Carsguide.com.au Roadside Assist
If you purchased your car from a private seller on Carsguide.com.au and want to claim your free Roadside Assist, firstly please contact the seller for your unique code and then simply register here.
Print ad contact numbers
Please contact the relevant newspaper classifieds customer service representatives on the numbers below:
- Newspaper Contact Number
- The Australian 02 - 9288 3000
- Sunday Telegraph 02 - 9288 2000
-
Adelaide Advertiser
131 841
- - Country Free Call 1800 182 280
- - Interstate Free Call 1800 811 022
- Perth Sunday Times 08 - 9326 8326
- Cairns Post 07 - 4031 3333
- The Gold Coast Bulletin 1300 112 345
- Cumberland newspapers (NSW) 131 979
- Leader newspapers (VIC) 03 - 9875 8000
- Newspaper Contact Number
- Daily Telegraph 02 - 9288 2000
- Herald Sun 03 - 9292 2222
-
Courier Mail
- - Brisbane 132 202
- - Sunshine Coast 07 - 5451 7200
- Hobart Mercury 03 - 6230 0400
- Townsville Bulletin 07 - 4722 4400
- Northern Territory News 08 - 8944 9999
- Messengers newspapers (SA) 08 - 8347 5757
- Quest newspapers (QLD) 13 88 22
