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    Free servicing on drive-away Ford Rangers

    Ford Ford Advice Ford Ranger Ford Ranger Advice Ford Ranger 2014

    A cautionary tale about drive-away free service deals and the complications of such a simple scheme. After purchasing a new Ranger in mid-2014 on a drive-away deal including free scheduled services I have discovered at my 15,000km service that this offer won’t be honoured as they consider my vehicle to have been purchased by a premium fleet customer as a major bank has its name on the novated lease it was purchased with and they aren’t entitled to this benefit. Despite the selling dealerships endeavours to rectify this through Ford we have had no luck in getting a common sense solution, so my scheduled services won’t be going back to their dealership network and neither will my next car purchase.

    Answered by CarsGuide
    27 March 2015
    Graham Smith

    I would seek legal advice on the matter. You have signed a contract, and it would seem that the dealer either hasn’t understood the limitations of the offer, or hasn’t bothered to bone up on Ford’s rules. For them to say they will not honour the contract clearly puts them at fault.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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