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    Ford Focus auto transmission issues

    Ford Ford Advice Ford Focus Ford Focus Advice Ford Focus 2014

    I recently purchased a 2014 Ford Focus Titanium from a dealership with 19,000 km on it. I am very disappointed. The transmission problem that I have been reading about is definitely an issue with my car; shuddering, odd gear changes and bizarre noises are all part of the daily drive. I have had it looked at and they say it's normal, and since they supposedly fixed it the problem is worse. My wife and I lashed out financially for this vehicle and I am now very worried I'm going to be stuck with an inferior and potentially dangerous car. I'm not really sure what to do here as all the reading I have done seems to point at continuous dissatisfaction of nearly all purchasers with this same problem. I have only had the car a few weeks. I am very much a car enthusiast and enjoy the driving pleasure of most cars old and new, however this recently purchased Focus is a far cry from an enjoyable experience. Any advice on what I can do would be greatly appreciated.

    Answered by CarsGuide
    24 September 2015
    Graham Smith

    Your first port of call is to the dealer to explain your concerns and ask them to rectify the problem. The car is quite new and would still be covered by the Ford warranty, so get Ford involved, either through the dealer or directly through Ford's Customer Relationship Centre (Phone: 13 3673).

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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