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The auto in my 2013 Ford Fiesta started shuddering between the 15,000 km and 30,000 km services. I have so far taken it in twice and both times I've been told that no issues were found and that it is the way I drive the car. It shudders and takes a few seconds to change gears and also makes a strange metallic rattling noise heard loudest near the left front passenger wheel. It almost sounds like something is coming loose.
Don’t take any notice of the dealer; I would be very angry if I was told it was the way I drive. The gearbox needs to be repaired; the problem you have got is quite common. Take it back to the dealer and insist they fix it, or call Ford’s customer service people and ask them to get it fixed.
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