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The automatic transmission in my 2011 Holden Cruze CD, which has 86,000 km on the clock, has failed and I have had it diagnosed by my Holden dealer who informed me the problem was the gearbox and needs replacing. Total cost for parts and labor is $6000. My car is out of warranty, but I want Holden to shoulder the expenses as it is just unbelievable for a car to have a problem with its gearbox considering its age and the km it has run. My service advisor e-mailed Holden, so too have I, but so far they haven't replied. I can't pay $6000 for that problem. What can I do?
You're a member of a large club. The Cruze was a dud back then, the transmission problems have been well publicized. Holden has been replacing transmissions at its own expense, so I would be hopeful that they will come to the party with your car. You are absolutely right that a major problem like this should not happen to a car that is so new and done so few kays. Keep calling Holden until you get an answer, and if it's in the negative, call again. You could consider getting a lawyer to send the company a letter demanding action.
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