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It can be very distressing when a new car has a problem that the dealer can’t solve, but at this stage the dealer is trying to fix it so your father should remain calm and support the dealer in his efforts. At the same time he should be firm with the dealer and insist that the dealer demonstrate to him that the car is indeed fixed. Hand the car over to the dealer and leave it with them, and do not take it back until he is convinced the problem is fixed. We don’t have “lemon” laws in this country so getting a replacement vehicle is up to the discretion of the carmaker, in this case Toyota. I don’t believe you have got to the point where a replacement is justified.
Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.
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