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    Holden Captiva 2015: Poor customer service

    Holden Holden Advice Holden Captiva Holden Captiva Advice Holden Captiva 2015

    I bought a 2015 Holden Captiva in January. It's gone back five times and they still can't fix the unknown rattle in the boot area, and other problems. I have asked for a refund as the car is a lemon, but they won't do it. They have now agreed to swap it, like for like, or upgrade to a Colorado. The price of the upgrade is more than what it was sold for a week ago and I feel I am being bullied into another Captiva. I have asked for a refund all along, as I don't want to deal with Holden anymore, as the service has been disgusting. I also have to agree to their terms and conditions, which includes a confidential agreement. How can I get a refund without using a lawyer?

    Answered by CarsGuide
    21 July 2016
    Graham Smith

    By negotiation. There's no hard and fast rule when it comes to getting out of a car you're unhappy with, you just need to stick to your guns and be determined to see it through to the bitter end whatever that may be.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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